Responsible Gaming
Gaming Should Be Entertainment
At Sorensen's Glasshouse, we believe that live casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
Gambling carries risk, and the house always has a mathematical edge. No strategy or system can guarantee winning outcomes.
Age Verification
You must be at least 18 years of age or the legal gambling age in your Australian state or territory to access and use our services. If you are under the legal age for gambling in your jurisdiction, you must not use this website.
We take age verification seriously and comply with all Australian gambling regulations. We reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs, problem gambling may be an issue:
- Gambling with money needed for essentials (rent, food, bills)
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts to achieve the same level of excitement
- Experiencing anxiety, irritability, or mood swings when not gambling
- Chasing losses by gambling more to recover money lost
- Lying to friends or family about the extent of your gambling
- Hiding gambling activity or bank statements
- Gambling to escape problems or negative emotions
- Failed attempts to reduce or stop gambling
- Borrowing money to fund gambling activity
- Damaged relationships due to gambling behaviour
- Neglecting work, study, or personal responsibilities
If you experience any of these signs, please reach out for support immediately.
Self-Help Tools & Player Protections
We offer several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a 24-hour, 7-day, or 30-day period
- Loss Limits: Set a maximum amount you're willing to lose over a specified timeframe
- Reality Checks: Receive periodic notifications reminding you how long you've been playing and how much you've wagered
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
- Account Closure: Request permanent closure of your account
Contact our support team to activate these tools or adjust your existing limits.
Support Organisations
If you or someone you know is struggling with problem gambling, confidential help and support are available:
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Free, confidential, and accessible 24/7 counselling service across Australia - Gambler's Help
Phone: 1800 858 858
Free, confidential counselling and support in Victoria
United Kingdom
- GamCare
www.gamcare.org.uk
Free, confidential support for problem gamblers - GamStop
www.gamstop.co.uk
National self-exclusion scheme for online gambling
United States
- National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Canada
- Responsible Gambling Council
www.responsiblegambling.org
Resources and support for problem gambling
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1 372 700
Free and confidential support for problem gambling
Take Action Today
If you believe you have a problem with gambling or are concerned about someone else's gambling habits, please reach out for help. Support is available, confidential, and free.
Remember: Problem gambling is treatable, and recovery is possible.
Contact one of the support organisations listed above or speak with your GP for additional assistance and referrals to local services.
This Responsible Gaming information is provided for educational purposes. Sorensen's Glasshouse is committed to operating in compliance with all applicable Australian gambling regulations. If you have questions about our responsible gaming practices or player protections, please contact our support team.